LeLao, Where we craft elegance with conscious.
TERMS & POLICIES
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LeLao Co., Limited (referred to as "LeLao") runs and owns the website. These terms and conditions apply to all purchases made through this website. By using or making a purchase of goods or services made accessible through this website, you accept and agree to the following:
DATA
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You affirm, guarantee, and agree that all the data, information, and other materials you give this website are true, accurate, up to date, and comprehensive. It is your responsibility to keep your information on this website up to date and accurate.
PURCHASES
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Processing of Orders: In some circumstances, LeLao maintains the exclusive right to decide whether or not to process or cancel your order.
LeLao makes an effort to give detailed descriptions of its products on its website. However, we do not guarantee that the descriptions are correct, comprehensive, dependable, or up to date.
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Regarding the products offered on its website, LeLao makes an effort to provide accurate pricing information. However, we are unable to provide coverage for pricing mistakes. LeLao reserves the exclusive right to refuse to process or to cancel any orders placed for a product whose pricing was posted wrongly on the website due to an error and to remedy any inaccuracy without prior notification.
Product Availability: Despite the frequent updates on stock levels, LeLao cannot ensure that an in-stock item will always be on hand for delivery. LeLao will email you if something occurs so you can get more help.
PAYMENT METHODS
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We accept VIsa or Master Credit / Debit Cards, PAYPAL, Offline Payments
SHIPPING & DELIVERY METHODS
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After an order has been successfully submitted, a confirmation email will be sent to your registered email address. If the billing information is incorrect or varies from your shipping address, there may be a delay in receiving your product due to the kind of payment. After receiving your payment successfully, we aim to complete and dispatch your purchase within 2–5 business days. Your email will contain a tracking number that you may use to check the progress of your order.
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Laos - HAL will provide free local delivery services.
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Thailand - Thailand Post will handle delivery within Thailand as EMS. The set shipping rate for all destinations in Thailand is THB 90 per piece. The total will be displayed at checkout. Visit http://track.thailandpost.co.th/tracking/default.aspx to check the delivery's status.
International - DHL will be in charge of handling international deliveries. Every destination has a different delivery time. The cost of shipping will be calculated based on weight and destination and added to the payment at checkout. You can check the status of the DHL delivery at http://www.dhl.com/en/express/tracking.shtml.
After the shipment is physically given to the carrier, we are no longer responsible for the purchase. Order fulfillment by LeLao is indicated by providing the customer with a tracking number.
If the packages are returned to us by the carrier and reshipping is required, you will also be liable for that reshipping fee. To prevent these additional costs, kindly anticipate delivery and confirm receipt as necessary.
Contact us via email at lelao@le-lao.com if you require any assistance.
DUTY AND TAXES
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Customs and/or import taxes differ between countries of destination. The recipient is in charge of paying all of these fees, as well as any fees incurred at the destination, and they are not covered by the payment made at checkout. DHL carrier will inform you of the next steps once the package arrives in your country of destination.
EXCHANGE AND REFUND
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Refund - Every purchase is final. In no event are returns permitted. Before processing to delivery, every product is thoroughly examined to ensure that it is in good shape.
Exchange - You can exchange within 14 days of purchase. However, the shipping fee for exchange shall be responsible of the customer.
PERSONAL INFORMATION
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Personal user information is necessary for order processing, delivery, and billing. Such information is confidential and is not provided to any third parties. LeLao makes every effort to apply reasonable control to the strict dissemination of such information to the greatest extent possible. LeLao, on the other hand, is not liable for any security breaches that may occur.
LIMITATION OF LIABILITY
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LeLao's obligations in terms of website access, order processing, shipping, and after-sales service are restricted to providing the means. We will not be held liable for any discomfort or harm caused by using the internet, service interruption, infiltration by an outside party, or the existence of computer viruses. We take no responsibility for any loss or damage that may result from your use of any links or websites that are not managed by LeLao.
COPYRIGHT & INTELLECTUAL PROPERTY
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The information and materials on this website and the related mobile site are all the property of LeLao Co.,Ltd . They are provided with the understanding that they are all protected by copyright and that it is forbidden to reproduce them in whole or in part without the express prior written consent of a representative of LeLao Co.,Ltd.
CHANGE & MODIFICATION TERMS
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You understand and agree that content and data on this website may be changed, updated, or rewritten at any time and without prior notice in any way. Under no circumstances may you alter or modify these terms and conditions. You must regularly check for any modifications we make to the Terms and Conditions. After any modifications to the Terms and Conditions are made, your continued use of this website and any connected mobile sites constitutes your acceptance of those changes.
DISPUTE RESOLUTION & APPLICABLE LAW
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The laws of the Lao PDR shall govern these terms and conditions. For any legal action resulting from or connected to the terms and conditions of use, the parties agree to submit to the jurisdiction of the courts in Vientiane, Lao PDR.
SEVERABILITY
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Any term or condition that a court or other competent authority finds to be invalid or unenforceable in whole or in part shall be removed, and the remaining terms and conditions or that condition's relevant portion shall remain in full force and effect.